FAQ About Our Trophy Shop’s Products and Services

HOW DO I PLACE AN ORDER

On-Line order form, email, call or stop by our showroom. You will receive a price quote prior to production. A deposit may be required prior to production.

Note Order Cancellation: Customers are responsible for the costs of materials ordered and/or consumed prior to cancellation.

CAN YOU SEND ME A CATALOG

We do not send out hard copy catalogs. We have placed representative samples of our products in our website.

DO YOU ACCEPT CREDIT CARDS

YES. We accept Visa, Master Card, American Express, and Discover.

HOW MUCH DOES ENGRAVING COSTS

Plaques, acrylics, cups, clocks and gavels: .20 per character engraved

Crystal and glass: $20.00 flat rate per piece

Trophies and medals: $3.00 flat rate per piece

New Logos/Graphics: $35.00 initial one-time set-up fee

Existing Logos/Graphics: $9.95 per piece, including approximately 65,000 graphics already on file.

HOW LONG WILL IT TAKE TO GET MY AWARDS

Most items will be ready for pick-up within 3-7 business days

Glass and crystal production is 7-14 days

Rush service is available for a fee.

CAN YOU DELIVER? WHAT WILL IT COST?

Worldwide shipping of everything we sell, except trophies, is available. Packaging and shipping costs are determined by current UPS schedules or USPS rates.

Local shipping of everything we sell, including trophies, is available. Local currier service normally charge $20 - $35.00 (prices vary).

I WANT A LOGO, HOW DO I GET IT TO YOU?

Logo’s. signatures and other graphics may be emailed in .pdf format only. NO OTHER EXTENSION WILL BE ACCEPTED. You may also hand deliver printed copy on white paper.

IMPORTANT: Your logo or graphic must be black & white against a white background. Colors, shading, grays and fuzzy artwork simply will not work.

A $35.00 one-time set-up fee applies to each graphic submitted.